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FAQs
Trust, Identity & Business Structure
Who is behind SiteForza and what is your expertise?
SiteForza was founded by Hamza El Matrah, a WordPress specialist with over 5 years of experience in technical architecture and SEO. We are not just “web developers”; we are digital asset managers. Our team is composed of specialists in security, performance engineering, and agency workflow.
Is SiteForza a legally registered entity?
Yes. SiteForza LLC is a registered business in the United States. This means we operate under US commercial laws, providing our partners with professional contracts, secure payment processing, and the accountability that high-ticket agencies and enterprise clients demand.
Where is your team located and what are your working hours?
We operate as a “Remote-First” agency with a global reach. While our primary business hours follow the Eastern Standard Time (EST) to serve our US-based agency partners, our monitoring systems and emergency recovery teams are active 24/7/365.
Comprehensive WordPress Maintenance
What exactly is included in a SiteForza WordPress Maintenance Service?
We provide a 360-degree care system. This includes:
Daily/Hourly Off-Site Backups: Encrypted and stored outside your hosting environment.
Managed Updates: Core, plugins, and themes are tested in staging before being pushed live.
24/7 Uptime Monitoring: We are alerted every 60 seconds if your site goes down.
Database Hygiene: Weekly optimization to remove overhead and transients.
Security Scans: Continuous monitoring for malware and file changes.
Health Reports: Transparent monthly PDFs showing exactly what we did.
How do you handle plugin updates without breaking the site?
We use a “Staging-First” workflow. For complex sites, we clone your site to a private environment, perform the updates, and use Visual Regression Testing to compare the versions. If a single pixel is out of place or a feature breaks, we fix it in staging or hold the update until it’s safe.
Can you manage websites on any hosting provider?
Yes. Whether you are on WP Engine, SiteGround, Cloudways, or a custom VPS, we can integrate our systems. However, if we find your hosting is hurting your performance, we will provide a free recommendation for a more stable environment.
The White-Label Agency Partnership
How does the "Invisible Partner" model work?
We are “Ghosts” in your system. You sell our services under your agency’s name and your own pricing. We handle all the technical execution. All reports, support tickets, and footprints are either unbranded or carry YOUR logo and brand colors. Your client never knows SiteForza exists.
What is your Non-Solicitation and Confidentiality Guarantee?
Your clients are your most valuable asset. Every agency partnership begins with a Mutual NDA and a Non-Solicitation Agreement. We are legally barred from contacting your clients directly or offering them services. We are here to support your brand, not compete with it.
How do we communicate with you as an agency partner?
We offer dedicated channels for our partners. Depending on your plan, we can integrate via a private Slack channel, a dedicated partnership email, or directly into your project management tool (like ClickUp or Asana).
How do volume discounts work for large fleets?
Our pricing scales with you.
10+ Sites: 10% Discount across the board.
25+ Sites: 15% Discount.
As soon as you onboard your 10th or 25th site, the discount applies to your entire fleet automatically.
Performance & Speed Optimization
What is your process for WordPress Speed Optimization Services?
We perform a deep-dive audit of your site’s architecture. We look at TTFB (Time to First Byte), image compression, CSS/JS delivery, and database query efficiency. We then implement custom caching layers, CDN integration, and code minification to ensure your site meets Google’s Core Web Vitals standards.
How does a faster website impact my revenue?
Speed is a conversion engine. A site that loads in under 2 seconds has a bounce rate 50% lower than a site that loads in 5 seconds. For E-commerce (WooCommerce), every 100ms of improvement can result in a 1% increase in revenue.
Do you use "Quick-Fix" plugins for speed?
No. While we use premium tools like WP Rocket or Object Cache Pro, we focus on architectural optimization. We clean the bloat, optimize the server-level delivery, and ensure the code is lean. A plugin is just a tool; our expertise is the solution.
Security & Emergency Recovery
What happens if my site gets hacked while under your care?
For clients on our Pro and Elite plans, Malware Cleanup is included for free. If a breach occurs, our emergency team jumps in immediately to clean the site, restore from a clean backup if necessary, and “harden” the site to ensure the vulnerability is closed forever.
How do your WordPress Security Experts protect my site proactively?
We implement a “Fortress” protocol:
Web Application Firewall (WAF): To block bots and SQL injections.
Login Hardening: Limit login attempts and enforce 2FA.
File Integrity Monitoring: We are alerted if any core file is changed without authorization.
Activity Logs: We track every change made by every user on the site.
Instagram Account Recovery
Can you recover any Instagram account?
We are “Ghosts” in your system. You sell our services under your agency’s name and your own pricing. We handle all the technical execution. All reports, support tickets, and footprints are either unbranded or carry YOUR logo and brand colors. Your client never knows SiteForza exists.
How long does the recovery process take?
Your clients are your most valuable asset. Every agency partnership begins with a Mutual NDA and a Non-Solicitation Agreement. We are legally barred from contacting your clients directly or offering them services. We are here to support your brand, not compete with it.
Is my information safe during the recovery?
We offer dedicated channels for our partners. Depending on your plan, we can integrate via a private Slack channel, a dedicated partnership email, or directly into your project management tool (like ClickUp or Asana).
Custom Development & Strategy
Do you build websites from scratch?
Yes. Our Custom WordPress Development service is for businesses that need a unique, high-performance digital flagship. We don’t use “bloated” pre-made templates; we build clean, fast, and SEO-optimized sites tailored to your brand.
Can you help with SEO strategy?
Maintenance and SEO are linked. We ensure the Technical SEO (Schema, Speed, Sitemaps, SSL) is perfect. For content strategy, we offer consulting to ensure your site isn’t just fast, but also ranks for the keywords that drive sales.
Billing, Cancellations & Refunds
Are there any long-term contracts?
No. We believe in earning your trust every month. Our maintenance and white-label plans are month-to-month. You can cancel at any time with a 30-day notice.
What is your refund policy?
Maintenance: Since we provide immediate labor and tool costs, we do not offer refunds for months already started.
One-time Projects: We offer a satisfaction guarantee. If we don’t meet the pre-agreed project milestones, we work until it’s right.
Instagram Recovery: If we determine recovery is impossible early in the process, a pre-discussed partial or full refund is issued.